1. What is your shipping policy?

All orders will be shipped from our office located in Melbourne, Australia. If a product is out of stock, it will take an additional 10 business days for the order to be delivered. All delivery is processed through Sendle; if any case there are delays Shoot Off Australia will not be held accountable. However, we will do our best to track any delayed parcels to be delivered asap. Our standard shipping flat rate is AU$10 for Australian customers only on all orders. Estimated delivery is between 3-5 business days after item is ready to be shipped.

2. What is your returns policy?

Please refer to our returns policy for further details. 

3. How do I put together my new Shoot Off Master Glasses?

Assembly of arms on your Shoot-Off Master Glasses

To put the arms on your Shoot-Off Master Glasses, insert one of the arms by starting with the notch at the bottom of your branch. Once inserted, insert the second notch by mounting the arm up.

Assembly of the silicone nose on plastic nose fixation

You will find that the silicone nose has been moulded to insert the plastic nose. The plastic nose holds two notches that are to be inserted into the holes of the silicone nose. As in the following pictures, start by inserting the non-pointed side of the notch into the silicone nose. Once the non-pointed side is inserted, gently pull up the silicone nose to insert the pointed side of the plastic nose.

Positioning the nasal insert on your Shoot-Off Master Glasses

Position the nasal insert in the middle of your Shoot-Off Master Glasses with a single tap in the middle of the insert.